What do I do if I think I have a claim?
How does the claim get paid?
Once the authorized repairs are complete, Safety Net Warranty will pay the repair facility directly by check or credit card for the full amount agreed upon.
What if something breaks when I’m out of town?
You are protected everywhere in the continental U.S. Our Vehicle Service Contracts are accepted everywhere. We act like your wallet and pay for the covered component repair as if payment was coming from you. You are responsible for the deductible, difference in the labor rate chosen, and uncovered component cost, if any.
Can I use my regular mechanic?
Yes, we’ll be glad to work with them. If you don’t have a regular licensed mechanic, we can refer one to you. In some instances as Safety Net Warranty sees fit, we will have your vehicle repaired at a licensed repair facility of our choosing.
Why must I get authorization before having a repair done?
You need to contact Safety Net Warranty first. In this way we can insure your out-of-pocket expenses are minimized. Without prior authorization, you would be responsible for the full cost of repair, even for costs associated with components listed in the Vehicle Service Contract you chose. If repair work is complete before our Authorization, your claim will be denied.
Do I receive anything in the mail after I leave the dealership with my new car?
No. The contract and brochure should be given to you by the dealer where you purchased your vehicle. That's all you need to get started. If you did not receive a contract when you purchased your vehicle please contact us at firstname.lastname@example.org so we can send you a copy!
How do I submit a claim?
- Complete our online claim form.
- Take your car to the repair facility of your choice*.
- Give your Safety Net Warranty contract to the repair facility and ask them to contact our claims department by email (email@example.com) or toll free at (800) 948-9545 so we can get you back on the road as quickly as possible.